{"id":59042,"date":"2024-12-31T05:06:27","date_gmt":"2024-12-31T05:06:27","guid":{"rendered":"https:\/\/earlypostdaily.com\/?p=59042"},"modified":"2024-12-31T06:22:03","modified_gmt":"2024-12-31T06:22:03","slug":"union-minister-jitendra-singh-announces-rs270-crore-for-enhancements-to-cpgrams-portal","status":"publish","type":"post","link":"https:\/\/earlypostdaily.com\/index.php\/2024\/12\/31\/union-minister-jitendra-singh-announces-rs270-crore-for-enhancements-to-cpgrams-portal\/","title":{"rendered":"Union Minister Jitendra Singh Announces Rs 270 Crore for Enhancements to CPGRAMS Portal"},"content":{"rendered":"\n

Union Minister Jitendra Singh<\/strong> announced a government sanction of \u20b9270 crore<\/strong> for next-generation improvements to the Centralised Public Grievance Redress and Monitoring System (CPGRAMS)<\/strong>, further solidifying its status as the world\u2019s largest citizen interface platform.<\/p>\n\n\n\n

Upgraded Features and Technological Integration<\/h3>\n\n\n\n

The enhanced CPGRAMS<\/strong> has been equipped with:<\/p>\n\n\n\n

    \n
  • Multilingual support<\/strong>, enabling greater accessibility for citizens.<\/li>\n\n\n\n
  • Robust tracking systems<\/strong> and efficient feedback mechanisms to ensure transparency.<\/li>\n\n\n\n
  • Advanced capabilities of Intelligent Grievance Monitoring System (IGMS) 2.0<\/strong>, developed with IIT Kanpur<\/strong> as the knowledge partner, integrating Artificial Intelligence (AI)<\/strong> and Machine Learning (ML)<\/strong> for predictive analyses and systemic insights.<\/li>\n<\/ul>\n\n\n\n

    These upgrades have drastically reduced grievance redressal time to an average of 12 days<\/strong>, with citizen satisfaction levels reaching 44% in 2024<\/strong>.<\/p>\n\n\n\n

    Citizen-Centric Initiatives<\/h3>\n\n\n\n
      \n
    • Over 28 lakh citizens<\/strong> are now registered on the platform as of November 2024.<\/li>\n\n\n\n
    • CPGRAMS empowers citizens to raise grievances online, making the system more accessible and efficient.<\/li>\n<\/ul>\n\n\n\n

      Year-End Review and Vision for the Future<\/h3>\n\n\n\n

      In a year-end review at the Indian Institute of Public Administration<\/strong>, Singh emphasized the government\u2019s dedication to:<\/p>\n\n\n\n

        \n
      1. Integrating a \u201cwhole of government\u201d and \u201cwhole of nation\u201d approach<\/strong> as envisioned by Prime Minister Narendra Modi<\/strong>, aiming for improved governance and higher citizen satisfaction.<\/li>\n\n\n\n
      2. Achieving seamless public service delivery through advanced technology and stakeholder collaboration.<\/li>\n<\/ol>\n\n\n\n

        Policy Insights and Reform Goals<\/h3>\n\n\n\n
          \n
        • IGMS 2.0<\/strong> provides predictive insights, enabling informed policy interventions and better governance outcomes.<\/li>\n\n\n\n
        • Singh underscored the importance of setting higher benchmarks for 2025<\/strong>, focusing on robust, efficient, and citizen-friendly grievance redressal systems.<\/li>\n<\/ul>\n\n\n\n

          Conclusion<\/h3>\n\n\n\n

          The government\u2019s commitment to technology-driven reforms<\/strong> continues to redefine public service delivery, ensuring that grievance management systems like CPGRAMS remain central to its citizen-first governance model.<\/p>\n","protected":false},"excerpt":{"rendered":"

          Union Minister Jitendra Singh announced a government sanction of \u20b9270 crore for next-generation improvements to the Centralised Public Grievance Redress and Monitoring System (CPGRAMS), further solidifying…<\/p>\n","protected":false},"author":1,"featured_media":59043,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[22],"tags":[],"class_list":["post-59042","post","has-post-thumbnail","category-national"],"_links":{"self":[{"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/posts\/59042","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/comments?post=59042"}],"version-history":[{"count":2,"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/posts\/59042\/revisions"}],"predecessor-version":[{"id":59049,"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/posts\/59042\/revisions\/59049"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/media\/59043"}],"wp:attachment":[{"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/media?parent=59042"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/categories?post=59042"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/earlypostdaily.com\/index.php\/wp-json\/wp\/v2\/tags?post=59042"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}